Last Updated: July 31, 2026
Refunds & Returns Policy
At Avelia Labs, shipped research materials are generally not eligible for return because their handling, storage conditions, product integrity, and contamination controls cannot be verified after they leave our facility.
Important Notice: Due to the sensitive nature of research-use-only materials and our product-handling standards, products cannot be returned after they have been processed or shipped. Confirmed damaged, incomplete, incorrect, or non-delivered orders will be reviewed according to the procedures below.
1. Order Cancellations
To request an order cancellation, contact us immediately at support@avelialabs.com before the order has been processed or prepared for shipment.
Cancellation requests can only be reviewed when an order has not yet entered processing or fulfillment. Once an order has been prepared, packed, dispatched, transferred to a shipping carrier, or marked for fulfillment, it cannot be canceled, stopped, changed, or returned.
2. No Returns After Processing or Shipping
Once an order has been processed or has left our facility, the products are not eligible for return or exchange. Avelia Labs cannot accept returned research materials because their storage conditions, handling, product integrity, and contamination status can no longer be independently verified.
This restriction does not remove the remedies available for confirmed damaged, incomplete, incorrect, or non-delivered orders described in Sections 5 and 6 of this policy.
Customers are responsible for reviewing all order information before completing checkout, including selected compounds, quantities, billing information, shipping address, email address, and other submitted details.
3. Shipping Responsibility
After an order has been transferred to the shipping carrier, it is no longer under the direct physical control of Avelia Labs. Carrier delays, weather disruptions, customs delays, failed delivery attempts, service interruptions, and circumstances outside our reasonable control may affect delivery time.
This section does not remove the non-delivery resolution described in Section 6 when the carrier confirms that a package was not delivered and the customer supplied a complete and accurate shipping address.
4. Research Material Handling
Because our compounds are supplied strictly for qualified laboratory research, in vitro testing, and analytical purposes, Avelia Labs maintains controlled handling, storage, and quality procedures.
For product-integrity, compliance, quality-control, and contamination-prevention reasons, returned products cannot be accepted, resold, or restocked.
Products supplied by Avelia Labs are not intended for human or animal consumption, medical, therapeutic, clinical, diagnostic, cosmetic, food, or other consumer use.
5. Damaged, Missing, or Incorrect Items
If an order arrives damaged, incomplete, or incorrect, contact support@avelialabs.com within 7 days of delivery.
Your message should include your order number, clear photographs of the shipping packaging and affected products, and a detailed description of the issue.
When Avelia Labs confirms that an order was shipped damaged, incomplete, or incorrect, we may replace the affected products or issue store credit. Claims submitted more than 7 days after delivery may not be eligible for review or resolution.
6. Non-Delivery
When carrier tracking indicates that a shipment was not delivered, contact support@avelialabs.com with your order details.
When the shipping carrier confirms non-delivery and the address submitted at checkout was complete and accurate, Avelia Labs may reship the order or issue a refund.
This resolution does not apply to packages marked as delivered by the carrier or to deliveries that failed because the customer supplied an incorrect, incomplete, outdated, or otherwise undeliverable address.
7. Address Accuracy
Customers are responsible for submitting accurate and complete shipping information during checkout.
Avelia Labs is not responsible for lost, delayed, returned, or misdelivered shipments caused by incorrect, incomplete, outdated, or undeliverable shipping information supplied by the customer.
Address changes cannot be guaranteed after an order has entered processing or fulfillment.
8. Contact Us
For questions regarding cancellations, damaged products, incomplete orders, incorrect products, or non-delivery, contact Avelia Labs by email.
Email: support@avelialabs.com