Shipping Policy

1. Shipping Rates and Services

• Handling Time: Orders placed before 2:00 PM ET on a business day are generally processed and dispatched within 1–2 business days. Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.
• Standard Domestic Delivery: Standard domestic shipments typically arrive within 3–5 business days after dispatch.
• Express Delivery: Where express service is available, shipments typically arrive within 1–2 business days after dispatch.
• Shipping Rates: Available shipping methods and charges are calculated and displayed during checkout before payment is completed.
• Free Shipping: Orders with a subtotal of $200 or more qualify for free standard domestic shipping.
• Tracking: A tracking number is sent by email after the shipping carrier scans the package.
• International Shipping: International orders are reviewed individually. Customers outside the United States should contact us before ordering to confirm destination eligibility, shipping availability, and estimated cost.

2. Order Processing

Orders placed before 2:00 PM ET on a business day are generally processed and dispatched within 1–2 business days after successful payment verification and internal order review.

Orders placed after the daily cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing may take longer when payment requires additional review, product availability changes, submitted information is incomplete, or circumstances outside our reasonable control affect fulfillment.

Customers are responsible for reviewing all billing, shipping, contact, and account information before submitting an order.

3. Shipping Confirmation and Tracking

A shipment confirmation and tracking number are sent by email after the carrier scans the package. Tracking information may also be available through the customer account or order-status page.

Tracking information is supplied by the shipping carrier. A delay may occur between the creation of a shipping label and the carrier's first physical scan.

4. Domestic Delivery Timeframes

Standard domestic shipments typically arrive within 3–5 business days after dispatch.

Where express service is available, shipments typically arrive within 1–2 business days after dispatch.

All delivery windows are estimates and are not guaranteed arrival dates. Carrier operations, weather, holidays, regional disruptions, destination access, and other circumstances outside our reasonable control may affect delivery.

5. Express Shipping

Express shipping may be offered for eligible destinations. Where available, express shipments typically arrive within 1–2 business days after dispatch.

Express-service availability and pricing depend on the destination, order timing, product availability, selected carrier service, and fulfillment arrangements. Available options are displayed during checkout.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Avelia Labs is not responsible for delivery delays, failed deliveries, returned shipments, address-correction charges, or lost packages resulting from incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

If you notice an error in your shipping information, contact support@avelialabs.com immediately before the order has been processed or shipped. Address changes cannot be guaranteed after an order enters fulfillment.

7. Lost, Delayed, Damaged, or Non-Delivered Shipments

If a shipment appears delayed, damaged, incomplete, or lost in transit, contact support@avelialabs.com with your order number, tracking information, photographs where applicable, and a clear description of the issue.

Claims involving damaged, incomplete, or incorrect orders must be submitted within 7 days of delivery and will be reviewed according to our Refunds & Returns Policy.

When carrier tracking confirms that a correctly addressed package was not delivered, Avelia Labs may reship the order or issue a refund.

This resolution does not apply to packages marked as delivered by the carrier or to delivery failures caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

8. Circumstances Outside Our Control

Delivery may be affected by severe weather, carrier disruptions, natural disasters, customs delays, public emergencies, regional access restrictions, labor interruptions, holidays, or other circumstances outside the reasonable control of Avelia Labs.

These circumstances may extend estimated delivery windows. They do not remove the non-delivery resolution described in Section 7 when the carrier confirms that a correctly addressed package was not delivered.

9. Shipping Restrictions

Customers are responsible for determining whether research-use-only compounds may be legally purchased, received, possessed, and used within their jurisdiction.

Avelia Labs reserves the right to refuse, hold, or cancel an order when required because of legal restrictions, carrier limitations, destination restrictions, product availability, payment review, compliance concerns, or operational limitations.

10. International Shipping

International orders are reviewed individually. Customers outside the United States should contact Avelia Labs before ordering to confirm shipping availability, estimated cost, destination eligibility, customs considerations, and carrier restrictions.

International customers are responsible for customs duties, import charges, taxes, documentation requirements, and destination-specific restrictions that may apply to their shipment.

11. Research Material Handling During Shipping

Avelia Labs supplies compounds strictly for qualified laboratory research, in vitro testing, and analytical purposes only. Packaging, handling, and shipping procedures are structured to support responsible fulfillment and product integrity.

12. Policy Updates

Avelia Labs may update this Shipping Policy when carrier, operational, fulfillment, technical, or legal requirements change. Any revisions will be published on this page together with an updated revision date.

13. Contact Us

For shipping questions, tracking support, delivery concerns, or order-related inquiries, contact Avelia Labs by email.